Aroma360’s customer service receives mixed to generally negative feedback among USA consumers. Specific details on their contact methods, service experiences, policies, and employee reviews detailed below.

Customer Service Experience

Aroma360 is widely criticized for slow response times, lack of accountability, and difficulties with product issues or cancellations in the USA.

Common Complaints

• Unresponsive customer service channels (some users report weeks with no email replies).
• Frequent upselling attempts when contacting for support; solutions to technical failures often involve urging the customer to buy new products.
• Poor problem resolution and a tendency to leave customers frustrated, stuck with malfunctioning machines or subscriptions they cannot cancel.
• Many reviewers recommend avoiding the company or checking charges closely due to overbilling and deceptive claiming practices.

Despite negative consumer feedback, the brand presents itself as providing expert technical support and installation assistance for home and business scenting systems, especially in South Florida. Telephone and live chat options are offered Monday-Friday, 9:00 AM–6:00 PM EST, with typical response times ranging from 24 to 48 hours.

Aroma360 Contact Information

For customer support, Aroma360 offers these options in the USA:

• Phone number: 1-866-713-9313 (Mon-Fri, 9:00 AM-5:00 PM EST).
• Website live chat: Concierge bot collects basic info and fields queries.
• Email: support@aroma360.com for general inquiries or order issues.
• Online portal: Support ticket submission and self-service for basic account actions (“My Account” from the official site).
• Store: Walk-in assistance available at Aroma360 Wynwood, 2058 NW Miami Ct, Miami, FL 33127.

Policies: Returns, Exchanges, and Warranty

• Diffusers and machines can be returned if unused and in original packaging within 30 days, but a 20% restocking fee applies and shipping costs are non-refundable.
• Refunds are not given for used machines, and all claims require supporting images and use of their official portal.
• Many customers are dissatisfied with headache-inducing exchange and cancellation policies; multiple online complaints cite unprocessed refunds or excessive wait times for replacement products.
• Warranty coverage is machine-specific and limited: one product receives a 90-day warranty only on new units. Warranty and repair service may require customer-paid transportation fees, and claims outside requirements are denied.

Employee Perspectives

Aroma360 staff reviews suggest a “family environment” and helpful colleagues, but also note management turnover, jealousy, and workplace toxicity.

Real-Life Examples

• Several reviewers report being “scammed,” detailing expensive device purchases that broke within a year, followed by attempts from customer service to upsell new diffusers instead of fixing issues.
• One user was left stuck in a subscription agreement and unable to terminate their account. Another faced billing discrepancies and had to dispute charges with their bank.
• Store visits for technical problems reportedly resulted in aggressive sales pushes for upgrade subscriptions instead of genuine repair and support.

Alternative Recommendations

Customer advice from reviews: Double-check charges, avoid recurring subscriptions, use alternate brands such as Scentiment or Vinevida, and do not rely on Aroma360 for timely or effective customer service.

Quick Reference Table

Final Perspective on Aroma360’s Customer Service

For those searching Aroma360 customer service, the core message in 2025 is: support is accessible, but often slow and unsatisfactory, with strong patterns of attempted upselling, difficult returns, and negative user experiences in the USA. Check reviews and competitor alternatives before committing.